Cancellation & Return Policy


1.1 Cancellation by Buyer

(a) Before Delivery of Product

A Buyer may cancel their purchases without Prolife Water Pte Ltd’s approval at any time before the Product status on the Website is stated as “Preparing for Delivery”.

(b) During Preparations for Delivery

Once preparations for delivery of the Product are in progress (where the status on the Website is stated as “Preparing for Delivery”), any cancellation will require Prolife Water Pte Ltd’s approval, subject always to the terms of Prolife Water Pte Ltd’s Agreement.

(c) After Delivery of Product

Once a Product has been shipped out, the status for the order on the Website shall be changed to “Shipping in Progress” on the Website. The order can no longer be cancelled at this point, and any cancellation will need to be made via the return process as set out in Part B of this Policy.

1.2 Cancellation by Prolife Water Pte Ltd

Prolife Water Pte Ltd may cancel an order where there is inadequate stock to fulfil such order, where there will be unreasonable delay in sourcing of the Products or where the Product has been wrongly advertised or priced. In such instance, the Buyer:

(a) will be notified of the cancellation via the Website system; and

(b) shall be entitled to a full refund of the purchase price paid and shipping fees.

Prolife Water Pte Ltd’s customers are advised to read this Policy together with the Prolife Water Pte Ltd Agreement with regard to the grounds when the Company may reasonably cancel an order.

Repeated cancellations without proper cause/justification, which result in Prolife Water Pte Ltd being unable to comply with the Company’s Service Levels, shall entitle the Company to impose such penalties as provided for under the Prolife Water Pte Ltd Agreement.


There shall be no refunds or returns to purchased products, unconsumed or otherwise.